tk1bd's Privacy Policy

1 Scope of Information Collection

tk1bd collects the following types of information for the purpose of providing you with services. This collection is done only to the extent necessary and no unnecessary information is collected.

1.1 Information You Provide Directly

Information you provide yourself during account registration, login, or customer support:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification when required)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and links clicked
• Data collected through cookies and similar tracking technologies
• Geolocation data (only as needed to determine service area)

1.3 Information Received from Third Parties

Occasionally, for the purpose of identity verification or fraud prevention, we may collect information about you from trusted third parties. Applicable laws are followed in such cases.

2 Purpose of Information Use

We use your information only for legitimate and transparent purposes. tk1bd processes information for the reasons listed below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To manage deposits, withdrawals, bonuses, and gaming services.
• Customer Support: To respond to your complaints and questions.
• Security and Fraud Prevention: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To monitor your gaming behavior and identify the risk of excessive play.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve platform quality.

3 Information Storage and Protection

tk1bd uses industry-standard technology to keep your personal information secure. The key components of our security framework are as follows:

3.1 Technical Security Measures

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Your password is stored in an encrypted format — even our staff cannot view it.
• Regular security audits and vulnerability assessments are conducted.
• Access to personal information is restricted to authorized staff only.

3.2 Retention Period

We retain your information for as long as the service is active and for the period required to meet legal obligations. Even after an account is closed, financial transaction records may be kept for a specified period in accordance with regulatory requirements.

4 Sharing Information with Third Parties

tk1bd never sells your personal information. However, information may be shared with specific third parties in the limited circumstances below:

4.1 Service Provider Partners

We work with trusted technology partners for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure, and identity verification services. These partners may only use the information for the purpose of providing services and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to authorities to comply with court orders, government investigations, or applicable legal requirements. In such situations, only the minimum necessary information is disclosed.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. However, information will not be transferred until equivalent or higher protection to that described in this Policy is ensured.

5 Cookies and Tracking Technologies

The tk1bd website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security functions; these cannot be disabled.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To analyze user behavior and improve services.

You can disable non-essential cookies from your browser settings, however some features may become limited as a result.

6 International Data Transfers

Due to the requirements of our technology infrastructure, your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that the standard of data protection is equivalent to or higher than the level described in this Policy. Encrypted connections are always used for data transfers.

7 Protection of Minors' Information

tk1bd is for persons aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that a minor's information exists in our systems, it will be deleted immediately and the associated account will be closed. If you have any information regarding a minor, please notify us at [email protected].

8 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

9 Request Processing

To exercise any of the rights mentioned above, email us at [email protected] or contact us via our 24/7 live chat. After confirming your identity, we will process your request as quickly as possible. Due to legal obligations, some information may not be completely deleted, in which case we will inform you of the reason.

10 Response to Security Breaches

If a data security breach ever occurs that poses a high risk to your rights and freedoms, tk1bd will notify you within the timeframe required by law. The notification will include details of the nature of the breach, possible consequences, and the remedial steps we have taken.

11 Liability Regarding External Links

If you are redirected from the tk1bd platform to an external website, that website's own privacy policy will apply. We are not responsible for the information collection and use practices of third-party websites. It is advised that you read the privacy policy of any external site before following its links.

12 Policy Changes and Updates

tk1bd reserves the right to change this Privacy Policy at any time. For significant changes, we will notify you at your registered email or on the platform. Continuing to use the service after changes will be taken to mean that you have agreed to the updated policy. The latest effective date will always be shown at the top of this page.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language: Support is provided in Bengali and English

We take every complaint seriously and our goal is to resolve your concerns. If you are not satisfied with our response, you may file a complaint with the relevant authority.